• A. MEMBERSHIP PROGRAMME FAQ

    I. How many tiers are there in ITeSHOP’s Membership Programme?

    There is a total of 4 tiers in ITeSHOP’s Membership Programme, namely Fashion Fan-01, Fashion Influencer-02, Fashion Fashionista-03, and Fashion Guru-04.

  • II. Is the ITeSHOP membership equivalent to the I.T group membership?

    We are currently working to provide members with a more connected online and offl ine shopping experience. As of now, ITeSHOP reward points have yet to be fully integrated with that I.T group membership points. I.T group membership points are rewarded in physical stores, whilst ITeSHOP reward points are rewarded through our ITeSHOP online store. One valid membership account on ITeSHOP enablesaccess across www.iteshop.com and www.chocoolate.com. However, any third-party platform like Tmall, do not fall under ITeSHOP’s membership programme.

  • III. How do I become a member?

    You are automatically a Fashion Fan-01 upon successful registration on ITeSHOP.
    If you hold a valid China-Hong Kong mobile phone number, you may register as an ITeSHOP China-Hong Kong member. If you hold a valid China mobile phone number, you may register as a member on both the China (cn.iteshop.com) and China-Hong Kong (hk.iteshop.com) sites.

  • IV. How do I move up to a higher membership tier?

    A. Enjoy an upgrade from Fashion Fan-01 to Fashion Influencer-02 upon net sales spending of HK$1,500 in one single purchase on ITeSHOP, or upon accumulative net sales spending of HK$3,000 within 12 months. Your membership status will be adjusted on the 9th day after this spending requirement has been met.
    B. Enjoy an upgrade from Fashion Influencer-02 to Fashion Fashionista-03 upon net sales spending of HK$6,000 in one single purchase on ITeSHOP, or upon accumulative net sales spending of HK$12,000 within 12 months. Your membership status will be adjusted on the 9th day after this spending requirementhas been met.
    C. Enjoy an upgrade from Fashion Fashionista-03 to Fashion Guru-04 upon net sales spending of HK$60,000 in one single purchase on ITeSHOP, or upon accumulative net sales spending of HK$100,000 within 12 months. Your membership status will be adjusted on the 9th day after this spending requirementhas been met.
    D. If you purchase items on ITeSHOP and www.chocoolate.com concurrently, items will be consolidated at checkout. While payment is completed in one single procedure, it will be regarded as two separate transactions. Therefore, in order to meet single purchase net sales spending for a membership upgrade, you must meet such requirements on either website at one time.

  • V. Can a Fashion Fan-01 be upgraded to Fashion Fashionista-03 or Fashion Guru-04?

    Yes. Upon net sales spending of HK$6,000 in one single purchase on ITeSHOP, you will be eligible for an upgrade to Fashion Fashionista-03 on the 9th day after the transaction. Upon net sales spending of HK$60,000 in one single purchase on ITeSHOP, you will be eligible for an upgrade to Fashion Guru-04 on the9th day after the transaction.
    If you purchase items on ITeSHOP and www.chocoolate.com concurrently, items will be consolidated at checkout. While payment is completed in one single procedure, it will be regarded as two separate transactions. Therefore, in order to meet single purchase net sales spending for a membership upgrade, you must meet such requirements on either website at one time.

  • VI. Membership Validity and Downgrading

    1. Fashion Fan-01 is permanent.
    2. Fashion Influencer-02 commences from your membership’s activation date. It will be valid until the last day of the calendar month in one year’s time. Throughout this first year, your membership will be extended for an additional year upon a single or accumulative net sales spending of HK$1,000 on ITeSHOP. Upon membership expiration, you will automatically become a Fashion Fan-01.
    3. Fashion Fashionista-03 commences from your membership’s activation date. It will be valid until the last day of the calendar month in one year’s time. Throughout this first year, your membership will be extended for an additional year upon a single or accumulative net sales spending of HK$4,000 on ITeSHOP. Upon membership expiration, you will automatically become a Fashion Influencer-02 if you have an accumulated net sales spending of HK$1,000. If you have yet to reach such requirements in the designated time, you will automatically become a Fashion Fan-01.
    4. Fashion Guru-04 commences from your membership’s activation date. It will be valid until the last day of the calendar month in one year’s time. Throughout this first year, your membership will be extended for an additional year upon a single or accumulative net sales spending of HK$40,000 on ITeSHOP. Upon membership expiration, you will automatically become a Fashion Fashionista-03 if you have an accumulated net sales spending of HK$4,000. Upon membership expiration, you will automatically become a Fashion Influencer-02 if you have an accumulated net sales spending of HK$1,000. If you have yet to reach such requirements in the designated time, you will automatically become a Fashion Fan-01.

  • VII. What kind of benefits do members enjoy?

    Fashion Fan (01)Fashion Influencer (02)Fashion Fashionista (03)Fashion Guru (04)
    Regular-priced productsNIL10% off10% off15% off
    Discounted productsNIL5% off
    Reward PointsEvery HK$1=1 Reward Point (based on actual net sales spending, excluding delivery costs)Merge (03 & 04) Share the same brand list
    Birthday BenefitsDouble Bonus Points in month of birth (based on actual net sales spending, excluding delivery costs)
    Redempti on of Reward PointsReward Points can be used for voucher or coupon redemption at your next purchase on ITeSHOP
    Available BrandsNIL Brands under “i.t” on www.iteshop.com#
    and :CHOCOOLATE on www.chocoolate.com
    Brands under “i.t” on www.iteshop.com#;
    brands under “I.T” on www.iteshop.com##;
    and :CHOCOOLATE on www.chocoolate.com
    Remarks # excluding “AAPE”, “BLOCKAIT” and “MIGHTY JAXX FIGURES” for brands under “i.t” at www.iteshop.com;
    ## excluding “BAPE”, “baby milo”, “MILO” and “MR. BATHING APE” for brands under “I.T” at www.iteshop.com;
    In addition:
    1. Any crossover products, sports products, fixed-price products and designated items of special products as launched by I.T may be excluded from the above membership discount. Please pay attention to the descriptions on the final payment page before checkout;
    2. Any coupon issued by the physical stores of :CHOCOOLATE cannot be used on ITeSHOP;
    3. Please contact our customer care team should you have any questions.

  • VIII. Which regions are the ITeSHOP membership programme valid in?

    Your spending and reward points under the ITeSHOP membership programme in China-Hong Kong is also accumulated to the membership program in China and vice versa.
    If you are currently a Fashion Influencer-02 or Fashion Fashionista-03, you may enjoy discounts on both the China-Hong Kong and China ITeSHOP websites. Your reward points earned under either region’s website can also be used and converted into vouchers that are usable on the other site.

  • B. REWARD POINTS

    I. What is a Reward Point?

    Members earn Reward Points with every purchase on ITeSHOP. For all membership levels excluding Fashion Guru-04, every spending of HK$1 on ITeSHOP is equivalent to 1 Reward Points. For Fashion Guru-04, every spending of HK$1 on ITeSHOP is equivalent to 1.5 Reward Points. Your Reward Points are automatically accumulated with every purchase made. Currently, Reward Points earnt on ITeSHOP have yet to be fully integrated with that earnt in I.T group’s physical stores, and vice versa. ITeSHOP will offer reward redemptions from time to time. Using your accumulated Reward Points, you may redeem vouchers or discount coupons for your next purchase on ITeSHOP.
    3. Conditions of use for vouchers and discount coupons:
    (a) No changes or cancellations are accepted once issued;
    (b) Valid for one-time use only;
    (c) Can only be used individually;
    (d) Applicable to designated brands and products only (exclusive of AAPE, BAPE, Baby Milo, BLOCKAIT, MIGHTY JAXX FIGURES, MILO and MR. BATHING APE), and excluding delivery costs;
    (e) Cannot be used in conjunction with other offers or privileges at the same time, unless otherwise specified;
    (f) Must be used within the validity period. Unused or expired vouchers and coupons will be deemed as invalid; (g) Vouchers and coupons will not be re-issued or replaced if products (either wholly or partially) are returned, unless otherwise endorsed by ITeSHOP;
    (h) Vouchers and coupons will not be re-issued or replaced if they are reportedly lost or are used by a third party due to theft or fraud;
    (i) Can only be used for net sales spending on ITeSHOP;
    (j) ITeSHOP reserves the final right to exercise this offer in case of disputes.

  • II. When will the Reward Points be credited to my membership account?

    Reward Points will be credited to your membership account 9 days after your date of purchase. This is the day your Reward Points become effective and expendable.

  • III. Do Reward Points have an expiry date?

    All Reward Points are valid from its effective date until the last day of the calendar month in one year’s time. For example, if 100 Reward Points are earnt on May 1, 2017, but are not used before the end of May 31, 2018, then the 100 Reward Points will expire and cease to be valid on June 1, 2018.

  • IV. Will I lose my Reward Points if my membership gets downgraded?

    Any change in membership status will not affect your rights and interests in the Reward Points already earnt. Your Reward Points will remain valid until its specified expiry date.

  • V. Are Reward Points earnt when I pay for delivery costs?

    Your delivery costs cannot earn or be converted into Reward Points. Similarly, Reward Points cannot be used to off-set any delivery costs either.

  • C. TERMS AND CONDITIONS FOR MEMBERSHIP

    I. Becoming a Member

    1. As a member of ITeSHOP, you must agree to abide by the Terms and Conditions and provide us with your personal data for registration purposes. You will be solely liable for the accuracy and completeness in the membership registration.
    2. Only registered Members shall have access rights on the member section of ITeSHOP.
    3. You may register to become a member on this website.
    4. To receive latest promotional information and brand updates, members may be requested to provide personal data such as, but are not limited to, inter alia, your name, contact phone number, email address, correspondence address, gender, date and month of birth, age group, payment details, purchase and order details, delivery details, occupation, education and profession, and / or personal interests. After your successful registration, you will receive an email confirmation.
    5. Each member can only register under one username on ITeSHOP. If you have lost your username or password, you may follow the reset procedures on this website.

  • II. Membership

    1. Members are entitled to special discounts, exclusive details of such offers, latest brand information, as well as other promotional offers on ITeSHOP.
    2. Members are entitled to a year-round discount on regular priced products (limited to Fashion Influencer-02 and Fashion Fashionista-03 only), member benefits and Reward Points. Vouchers and discount coupons shall be used subject to their respective terms and conditions set by ITeSHOP. No return and refund will be entertained for special promotions offered by ITeSHOP.
    3. ITeSHOP memberships are not transferrable.
    4. To enjoy member benefits, you are required to sign into your account upon checkout. Checking out as a guest will not qualify you for such benefits.
    5. You are reminded to safeguard and maintain the confidentiality of your ITeSHOP username, password, account information, credit card details, and delivery particulars. ITeSHOP shall not be liable to you or any third party for any loss or damage which may arise from your failure to properly protect your user name, password, account information, credit card details, and delivery particulars.
    6. ITeSHOP shall from time to time vary, update, cancel or replace any arrangements regarding the membership program. Members are invited to visit this Website for the latest notice and/or Terms and Conditions. You may request us to cancel your membership if you do not agree with such variations or amendments. You will be deemed to agree with such variations, updates, and amendments if you do not send us such request.
    7. Members must comply with all the membership mechanisms set by ITeSHOP and the Terms and Conditions herein. ITeSHOP may at any time suspend, withhold, cancel or terminate your registration, login and / or membership if we reasonably believe that you have caused any breach of any applicable laws or any Terms and Conditions of this Website. Under these circumstances, you will not be able to enjoy any of the membership benefits herein and your earned Reward Points will be forfeited. I.T shall exercise this discretion reasonably, but such is final and binding on you.

  • III. Reward Point Accumulation

    1. Members of ITeSHOP can only earn Reward Points upon net sales spending on ITeSHOP.
    2. Please refer to “What are Reward Points?” to learn about Reward Points. ITeSHOP may amend the exchange rate and mechanisms due to exchange rate and market fluctuations.
    3. Should your purchase on ITeSHOP involve decimal places, the number will be rounded down to the nearest unit and become your actual Reward Point.
    4. Reward Points are not transferrable and cannot be exchanged into cash.
    5. For all cancelled transactions or refunded products, no points will be earnt for the corresponding transaction or product.

  • IV. Validity of Membership

    The validity period of the Fashion Fan-01, Fashion Influencer-02, Fashion Fashionista-03 and Fashion Guru-04 memberships commence when customers successfully become our members and expire on the last day of the calendar month in one year’s time (for example, if the membership becomes effective on 10th October 2019, then it shall expire on 31st October 2020). For Fashion Influencer-02, Fashion Fashionista-03 and Fashion Guru-04, the effective date is the day on which customers have met corresponding spending requirements on ITeSHOP.

  • V. Validity of Reward Points

    The validity period of Reward Points commences from the Reward Points effective date and expires on the last day of the calendar month in one year’s time. Reward Points will be credited to your membership account on the 9th day after this spending requirement has been met, also known as Reward Points effective date. Reward Points can be redeemed and accumulated within the Reward Points validity period. All expired and unused Reward Points cannot be used.

  • VI. General Provisions

    1. You are bound by the provisions of this membership program once you registered as our member.
    2. If any provision herein shall be unlawful, void or for any reason unenforceable, then such provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
    3. ITeSHOP reserves the right to amend these terms and conditions from time to time without prior notice.

网页聊天
live chat