• If you have any enquiry or suggestion, please contact us:

    Customer care service hours: 10:00 – 24:00 (from Monday to Sunday); 10:00 – 18:00 (Public holidays)

    Customer service opening hours during Chinese Lunar New Year

    15th February 2018: Closed
    16th February 2018: Closed
    17th February 2018: Closed
    18th February 2018: 10:00 – 18:00
    19th February 2018: 10:00 – 18:00
    20th February 2018: Resumed to normal opening hours

    If you have any enquiry during the Chinese Lunar New Year, please email to service.hk@iteshop.com, we will reply as soon as possible.

    Order and delivery service:

    During Chinese Lunar New Year, the order will be processed as normal but the delivery service will be delayed.
    S.F Express is closed from 16th to 19th February 2018 and the service will resumed on 20th February 2018

    Return service:

    We will extend the good will return policy if order is being bought and returned during the Chinese Lunar New Year, please contact our customer service for more details on how this may affect your order.

  • Online enquiry

    I.T Online enquiry
  • Telephone enquiry

    You may call our customer care service hotline: 800 969 032
  • Email enquiry

    Please send your enquiry email to service.hk@iteshop.com
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